Returns & Exchanges
If you’re not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 6 days of receipt.
Please note the following guidelines:
* Most of our items are handmade and therefore unique for each client. We can only offer refunds when the item you received is: (1) damaged or (2) a different model from what you had ordered. For any problems with size and for all other reasons you can request an exchange that will be processed promptly.
* Return or exchange of any item must be completed within 6 days of receipt.
Any item returned for a refund or exchange must be in brand new condition, identical to the condition we shipped it to you.
* Before returning any item, please fill out our Return/Exchange form for a Return Merchandise Authorization (Customer Support).
* Items which are returned to us without our approval or a Customer Support number, will not be accepted.
* Please carefully repack your order and ship back to Peruvianfootprints.com via a carrier that provides tracking information so that we can verify shipping and delivery.
* We are not responsible for damage caused to a returned or exchanged hat due to improper return packaging.
* Shipping charges are non-refundable unless the return/exchange is the result of our error.
For exchanges that are not the result of our error, buyer must pay re-shipping costs.
* Once your return is received and inspected by our fulfillment center (usually within 3 business days of receipt), your replacement/refund will be processed.
* Please note that depending on your credit card company, it may take an additional 3-4 weeks after your credit is applied for it to post to your account.